When you asked for a change, Expedia’s systems worked to cancel your original booking and issue a new ticket. Here’s the problem, as far as I can tell: Everything is automated. Currently selling in 54 countries and growing, our mission is to deliver simple solutions to travelers worldwide heading out on their next adventure. We provide specialty travel insurance services and benefits to travelers visiting or working internationally, including in the world’s most hard to reach places. So it should have found a way to get you and your family back home without incurring any additional expenses.īattleface delivers insurance that doesn’t quit when circumstances change. Expedia made a mistake, and it was aware of the error. You should not have to pay extra for your return flight. Can you help? - Joanna Heath, Langhorne, Pa. Now Expedia is refusing to refund us even though this was all the result of their mistake. A representative said there was a Delta flight, and that Expedia would pay for the tickets but we would need to book them directly through Delta on our credit card and submit that receipt via this email for expedited reimbursement. There was now no alternate flight they could get us on for that day via American Airlines. We were advised by American Airlines to call Expedia immediately.Īfter a lengthy call, Expedia conceded that it made an error. According to American Airlines, Expedia had made an error and never paid for the flight or completed the booking. But when they went to give us an alternate flight, they discovered that we actually had no tickets. An agent told me that the flight was delayed and that the delay would cause us to miss the connecting flight. When I tried to check-in for my return flight - the one I had changed - I got a message “check-in not available. But I’m certain that the Expedia agent made an error. The agent made the booking and sent me confirmation and the attached travel documents. A few weeks later, I contacted Expedia to make a change for my return flight.
I recently booked a flight from Los Angeles to Philadelphia through Expedia for my family.
Now the online agency refuses to give her a refund. Joanna Heath says Expedia canceled her return flight to Los Angeles, forcing her to buy a new ticket. Could Expedia make an error that leaves you stranded somewhere? In this case, it appears so.
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